A Better Way to Manage Airports: Passenger Analytics

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Airport managers increasingly face operational challenges from steady passenger growth, terminal congestion, rising costs, and difficulty in funding infrastructure. These factors are a simple recipe for deficient facilities, poor service, and unhappy passengers. However, the emerging field of passenger analytics is beginning to be applied to airports, with highly encouraging results. Passenger analytics offers new tools and processes to help airport managers make more effective decisions that improve airport performance, make better use of terminals, generate non-aeronautical revenue, and enhance the passenger experience from curb to gate.

(Eliot Lees, ICF International – 2016)

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