Measuring the customer’s journey through London City Airport
London City Airport (LCY) is the only London airport actually in London, handling 3.65 million passengers in 2014. Some 65% of those using LCY are travelling on business. It should take no more than 20 minutes to get from front door to departure lounge, and no more than 15 minutes from tarmac to train. We call it the 20:15 promise — and it is a promise that presents an obvious challenge: how can we know if we were delivering?
CrowdVision looks forward to LCY Smart Airport Experience project
CrowdVision is an integral part of the Smart Airport Experience project being launched at London City Airport and announced by Living PlanIT today. Our technology will help the airport to measure, analyse and improve passenger flows, creating opportunities for innovation and delivering faster journeys and improved passenger experience.
CrowdVision’s unique passenger analytics capability provides airports with very accurate measures of passenger volumes and dynamics in every corner of the airport every minute of the day.